Privacy Policy

Data Controller
Jodie Nicholls

2B Aesthetic Ltd customer privacy notice

This privacy notice tells you what to expect us to do with your personal information.

Contact details

Telephone

07969643256

Jodie@2baesthetic.co.uk

What information we collect, use, and why

We collect or use the following information to provide patient care, services, pharmaceutical products and other goods:

Name, address and contact details
Gender
Pronoun preferences
Date of birth
Emergency contact details
Photographs
Health information (including medical conditions, allergies, medical requirements and medical history)
Information about care needs (including disabilities, medication and dietary requirements and general care provisions)
Records of meetings and decisions

We also collect the following information to provide patient care, services, pharmaceutical products and other goods:

Health information

We collect or use the following personal information to comply with legal requirements:

Name
Contact information
Identification documents for proof of age where necessary

We also collect the following information to comply with legal requirements:

Health information

We collect or use the following personal information for medical research or archiving purposes:

Names and contact details
Recorded images such as photographs, X-rays or scan images
Records of consent
Medical history
Records of treatment procedures

We also collect the following information for medical research or archiving purposes:

Health information

We collect or use the following personal information for dealing with queries, complaints or claims:

Names and contact details
Purchase or service history
Customer or client accounts and records
Information relating to health and safety (including incident investigation details and reports and accident book records)
Correspondence

We also collect the following information for dealing with queries, complaints or claims:

Health information

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.
Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide patient care, services, pharmaceutical products and other goods are:

Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Legitimate interest:
- We're collecting the information because it is in your best interest that we are aware of past medical history. Treatments are not suitable for people who have certain conditions, so making sure we are aware of all past medical history reduces the potential risk of harm, and enables a personalised treatment plan to be made.
Vital interests – collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. All of your data protection rights may apply, except the right to object and the right to portability.

Our lawful bases for collecting or using personal information to comply with legal requirements are:

Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
- We are collecting this information as it is a legal requirement as it is crucial for informed consent, proper treatment planning, and demonstrating adherence to industry standards of care and safety. It also benefits both parties to have a record of the consent process and in depth records of the procedures performed, in case any problems arise. It gives us the ability to look back and give an accurate account in a court of law should it be required.
Vital interests – collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. All of your data protection rights may apply, except the right to object and the right to portability.

Our lawful bases for collecting or using personal information for medical research or archiving purposes are:

Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
- We are collecting and archiving this information as it is in both parties benefits to be able to look back and see what treatments have been performed, what area they were performed, what product was used, and how much product was used in each area, so when you come for further treatment we can look back and see the above in order to create a new suitable treatment plan. It is useful to retain the medical history information provided so that we can note any changes and any potential problems in subsequent treatment plans. It also benefits you to be able to access the information in order to pass on to other health care professionals i.e. your GP should this be required.
Vital interests – collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
- We are collecting this information as it benefits both parties to have a record of what treatments have been performed, what area they were performed, what product was used, and how much product was used in each area in case a problem arises/complaint is made/or you have a query about the treatment. It allows us to look back and be able to address any queries, complaints or claims more accurately.

Where we get personal information from

Directly from you

How long we keep information

Records will be kept for a minimum of 8 years after the last treatment. At the end of the minimum retention period, a review will be conducted to determine if the records should be archived, destroyed, or kept for further retention.

Who we share information with

Information will only be shared if there is a need to do so, for example, in emergency situations, or if a problem arises that needs further medical attention, or for any legal proceedings. In the event that information needs to be shared it will only be shared with those directly involved in further care and/or proceedings. We will always aim to do this with your consent where possible.

Others we share personal information with

Other health providers (eg GPs and consultants)
Emergency services
Legal bodies or authorities
Organisations we’re legally obliged to share personal information with

Photos and/or videos of treatments may be shared on social media and websites with your prior consent, however no personal information will be attached to these.

Duty of confidentiality

We are subject to a common law duty of confidentiality. However, there are circumstances where we will share relevant health and care information. These are where:

you’ve provided us with your consent (we have taken it as implied to provide you with care, or you have given it explicitly for other uses);
we have a legal requirement (including court orders) to collect, share or use the data;
on a case-by-case basis, the public interest to collect, share and use the data overrides the public interest served by protecting the duty of confidentiality (for example sharing information with the police to support the detection or prevention of serious crime);
If in England or Wales – the requirements of The Health Service (Control of Patient Information) Regulations 2002 are satisfied; or
If in Scotland – we have the authority to share provided by the Chief Medical Officer for Scotland, the Chief Executive of NHS Scotland, the Public Benefit and Privacy Panel for Health and Social Care or other similar governance and scrutiny process.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated

9 January 2025